@benditsarmiento what's your alternative?
Well, seems that cancellation function is the only thing it works perfectly, I am seeing now that my PLUS subs is cancelled and will turn to FREE (that doesn't work anyway) next January 2019. I really got sick of this, and I read in forum section that the refunds are not given, at least that is RTeam policy.
My acct page also shows that it's cancelled...not by me... and will return to Free in 2019. (???)
Just cancelled the recurring payment in Paypal.
My account only says "quota available: 2991" and I have never seen "quota exceeded" at all, and we have not had a retweet since mid-July from what we can tell by examining out Twitter feed retweets. It has been well over a week since RoundTeam has responded to our ticket and I've updated it twice since then asking for more info or an update. I think they are avoiding everyone, and I think its rotten that they have not publicly addressed this issue with an announcement of any kind anywhere.